We’re holding a Operational Management on 22 November in Northumberland – book now!

digitalskills@sunderland.ac.uk

This one day course provides new Team Leaders/Managers an understanding of how operational strategy is developed and how this can then be effectively implemented across the team – managing resources and change along the way.

Organisational Strategy

• What is organisational strategy?
• External and internal influences – SWOT, PESTLE, vision, mission, purpose, values
• Strategy formulation and planning

Operational & Team Plans

• Relationship between strategic plans & operational/team plans
• Team goals, objectives & KPIs – SMART
• Team contribution/individual contribution

Managing Resources

• Planning & resources plans, work flow
• Resources – people, materials equipment
• Operational/team budgets and timelines