Emotional intelligence is the idea that emotions are useful and are important sources of information. Emotions help us to solve problems and they guide our social interactions. This course is designed to help you to develop your emotional intelligence abilities and understand its role in the business environment.

Overview

The course will specifically cover:

• Concepts and theories of emotional intelligence and its usefulness
• How to measure emotional intelligence and interpret those measures
• Diagnose your own emotional intelligence and identify areas of strength and where you might wish to develop
• Explore ways to develop your emotional intelligence
• Understand the role that emotional intelligence plays in the workplace, in particular leadership and team working