This one day course gives new Team Leaders/Managers an understanding of different leadership styles and techniques in order to effectively manage and get the best out of any team.

Team Management & Development Models

• Belbin
• Tuckman
• Honey

Team Dynamics

• What are team dynamics?
• Different types of teams

Motivational Theories/Models

• Maslow’s hierarchy of needs
• Hertzberg’s Two factor theory
• Vrooms Expectancy Theory

HR Systems and Legal Requirements

• Recruitment & selection
• Discipline & grievance
• Sickness & absence
• Harassment & bullying

Legislation

• Employment Law
• Equality Act
• Health & Safety
• Data Protection/GDPR

Performance Management Techniques

• Setting goals and objectives – SMART
• Conducting appraisals & reviewing performance
• Absence management
• Feedback models – CORBS, Situation Behaviour
• Impact, listening skills and questioning techniques